[VoIP FAQ] I can hear myself speak on VoIP phone calls
As you’d expect, we get our fair share of support calls, they range from queries on how to check voicemail and change callflows, all the way through to questions about dialling internationally and porting numbers.
What we notice, is that some questions are more common than others. We thought we’d take a few minutes to give a quick run-down of some of our most commonly asked communications questions, to help you out of any potential VoIP pickles!
I can hear my own voice on a call.
A party being able to hear themselves speak on a call, is known as “Echo.” The most common cause of Echo is a microphone picking up the sound coming from the speaker at the recipient side. This means the sound is coming back to you, resulting in you hearing your own voice via the handset or headset. If you ssk other parties to mute their microphone for a second, you’ll likely find that the Echo stops. The majority of VoIP handsets have Echo Cancellation built in, to avoid Echo, but there are a few things you can try if you experience Echo:
- Use the phone receiver rather than speakerphone, or a headset if using a softphone. Using speakerphone, the sound coming from speakers is easily picked up by the microphone. Using a receiver or headset will reduce the sounds that can be picked up by the microphone.
- Reduce the volume of speakers. This should help reduce the sound picked up by microphones.
- Finally, you can re-orientate devices and equipment, to reduce interference between microphone and speakers.
VoIP FAQ’s are answered by our in house problem solver extraordinaire, Kate Lacey. Say hi Kate!
[What? You were expecting a dude in a grey hoodie? #girlpower]
Have a VoIP question for Kate? Drop her a line: [email protected]