Finally get voice to play nice with our Open Voice API
Modern companies depend a range of software solutions to operate efficiently. CRM’s, document storage, support management, reporting tools… the list goes on. Trying to get these systems to play nicely with each other can be a real headache, and the ones that do blend smoothly are incredibly rare. You could pay through the nose for a third party developer to create a Frankenstein’s monster-like piece of software that provides a not very efficient (or reliable) solution. Or you could use a better option that gives you the full control of how your systems work – Open Application Programming Interfaces (Open API).
As a child I loved playing with Lego, as I imagine most people did at some point. For me the best part about those little plastic bricks was not just constructing a random assortment of models with one set of pieces, but mixing sets together and building bigger and more fantastical creations. This is exactly what we want to achieve with our newly unveiled Open Voice API. We’ve exposed the bare-bones of our system, making it customisable and modular (just like Lego), so developers are able to tinker with the way they integrate our systems without the need of expensive add-ons or development costs.
When we say Open Voice API, we mean Open. Most API’s are limited in their accessibility, the providers pick and choose what they want to let you tinker with. With our Open Voice API, we’re giving you free reign of how you want the system to work for you. If you’ve got the imagination and the technical know-how, you could implement a whole spectrum of solutions and features completely free. For example, you could integrate click-to-call with your existing CRM meaning your sales team won’t have to waste time dialling a number when they’ve found it – they literally click on the phone number and the phone starts ringing. Reporting and analytics can also be streamlined, with call records and durations being automatically fed into your reporting systems, so there’s no need to go back and double-check spreadsheets. These are just two examples of what an Voice API can achieve features-wise, but it can provide your company with so much more:
- You get what’s best for your company: Not all third party vendors know how the systems they are meant to be integrating work. Their solutions are hardly ever reliable in the long-term. With an all-access API, you can meet the exact requirements of your business, and get the most from your existing systems.
- Future-Proofing: We’re all about The Three F’s, and the major downfall of system integration is its lifespan. If you have an external solution in place that integrates your systems, you’ll most likely have to purchase a new solution should your requirements change in the future. This can be expensive, and won’t necessarily be up to your standards. With an API that you have full control of, you simply go in, alter a few things and you’re up and running again – no outside interference needed.
- Insurance: The tech world can be a turbulent place for IT start-ups. If you’re using a third party to sort your integrations, and they are no longer able to provide a service or support, your systems no longer work together and you’re left spinning plates. If everything is dealt with in house, you always have control.
- Fully customisable: With an Open API, the system works how you want it to work, not conforming to someone else’s design.
Technology in the business world is improving at an ever increasing rate. The flexibility and future-proofing that Open API’s provide ensures that your company is able to adapt and operate in exactly the way you want it to. So have a play, we’re always willing to share our Legos!