[VoIP FAQ] I can’t dial out to other countries
As you’d expect, we get our fair share of support calls, they range from queries on how to check voicemail and change callflows, all the way through to questions about dialling internationally and porting numbers.
What we notice, is that some questions are more common than others. We thought we’d take a few minutes to give a quick run-down of some of our most commonly asked communications questions, to help you out of any potential VoIP pickles!
I can’t dial out to other countries.
Dialling numbers in other countries can often cause confusion for the best of us – especially when you’re not sure exactly what you’re supposed to dial.
If you’re having problems dialling numbers in other countries, there’s two places to start:
If you’re unable to dial any international number, check that your service plan with your provider does not block dialing internationally. If when you setup your account you didn’t want to be able to dial internationally for a specific reason, it may be that your provider has placed a block on international dialling on your account for you. If you check with them, they’ll be able to remove this, or change your service plan so that you can dial internationally.
Secondly, double check the number that you’re dialling and make sure everything looks right. With different country codes, and number formats, it can be especially easy to dial a slightly wrong number when calling internationally. All countries have an international dialling code that begin +x or +xx (for example, the USA’s country code is +1, Italy’s is +39), so make sure the number you’re dialling begins with the correct country code. If you’re dialling from the majority of countries, including the UK, you can dial 00 instead of +, which is the international access code to begin an international call, and then continue with the country code. There are a few exceptions, for example dialling from a US landline, you’ll need to dial 011 followed by the country code.
VoIP FAQ’s are answered by our in house problem solver extraordinaire, Kate Lacey. Say hi Kate!
[What? You were expecting a dude in a grey hoodie? #girlpower]
Have a VoIP question for Kate? Drop her a line: [email protected]